Privacy Policy

This Privacy Policy explains how Velliora collects, uses, and protects personal information when you visit our website, place an order, or contact us.

Information We Collect

When you use our website, we may collect information such as your name, email address, billing address, shipping address, order details, payment-related information, and messages you send to us.

We may also collect basic technical information such as your IP address, browser type, device information, pages visited, and cookie data.

How We Use Your Information

We use your information to process orders, provide customer support, arrange shipping, respond to questions, improve our website, prevent fraud, and comply with legal or tax obligations.

Order and Payment Information

Payments may be processed through third-party payment providers. Velliora does not store full payment card details on this website. Payment providers may process payment information according to their own privacy policies.

Shipping and Delivery

To deliver orders, we may share necessary order and shipping details with suppliers, fulfillment partners, shipping carriers, and service providers involved in processing your order.

Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the site, and support security and performance.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Email Communication

If you contact us by email, we may use your email address to respond to your message and provide support related to your request.

How We Protect Your Information

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed to be completely secure.

How Long We Keep Information

We keep personal information only as long as necessary for order processing, customer support, legal obligations, tax records, fraud prevention, and business records.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information.

You may contact us to request information about the personal data we hold about you.

Third-Party Services

Our website may use third-party services such as hosting providers, payment processors, shipping partners, analytics tools, security tools, and ecommerce plugins. These services may process data according to their own privacy policies.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact

If you have questions about this Privacy Policy or your personal information, please contact us at:
velliora.shop@gmail.com