Returns & Refunds

At Velliora, we want customers to feel confident when shopping with us. If there is an issue with your order, please contact us and we will review your request.

Return Window

You may contact us about a return request within 14 days of receiving your order.

To be eligible for a return, the item should be unused, in its original condition, and in the original packaging when possible.

Items That May Not Be Returnable

Some items may not be eligible for return for hygiene, safety, or product-specific reasons. This may include opened personal care items, used pet products, damaged items caused by misuse, or items that are not in their original condition.

Damaged, Wrong, or Defective Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number, a short description of the issue, and clear photos of the product and packaging. This helps us review your request faster.

Refunds

If your refund request is approved, the refund will usually be issued to your original payment method. Processing times may vary depending on your payment provider.

Shipping Costs

Original shipping costs may not be refundable unless the return is due to a mistake with the order, a damaged item, or a defective product.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has already been processed or shipped.

Contact

If you have questions about returns or refunds, please contact us at:
velliora.shop@gmail.com